Delivery / Refund Policy

Last updated JULY 27, 2020

General

Order Confirmation Notification
Customer orders are considered confirmed only upon receiving the

  1. Order Confirmation Email and
  2. Payment Confirmation Email

Cancellations Policy

There will be no cancellation allowed after the order is confirmed. In the event that cancellation is needed, the order will still be chargeable at the full price.

Refund Policy

Once orders have been processed, refunds or changes to the orders will not be possible. Carmenminikitchen.com will issue a store credit/vouchers for special order or promotion only.

Delivery

  1. Orders will only be processed upon receipt of full payment.
  2. Carmenminikitchen.com requires at least 1-3 days to process your orders (except for mantou that require more days).
  3. For a successful delivery, Carmenminikitchen.com require a full address, time of sending, contact number, sender & recipient’s name. Full address requires exact unit number, floor number, full street name, neighbourhood, city, state, postcode.
  4. Carmenminikitchen.com will not accept responsibilities for late or non-deliveries under the following circumstances:
    1. Recipient is not present at the address given at the time which the delivery was requested to take place.
    2. The address given was incorrect or insufficient.
    3. No such person at the given address.
    4. No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully.
    5. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
    6. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  5. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
  6. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  7. In rare cases of delayed delivery due to circumstances beyond our control, Secret Recipe will not be held liable for any claims.
  8. Multiple products for delivery to the same venue at the same time, under the same customer bill will be charged a one-time delivery fee. Deliveries to multiple venues, even under the same customer bill, will be charged as separate deliveries.
  9. Should there be a request to redirect orders, there will be an additional delivery fee upon request.
  10. No cancellations are allowed after the order has been confirmed unless special circumstances were being accorded on a case by case basis.
  11. In the event where delivery order is out of stock, Carmenminikitchen.com will contact you to arrange for a replacement cake. It is our responsibility to replace a similar product of equal or lesser value.

CONTACT US 
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: 

Trendy Fairy Trading(002598367-K)
SS 3 Petaling Jaya, Selangor 47300 Malaysia
Phone: +6010-8057632
[email protected]